Cosmecx is an International Call Center in Sri Lanka and have regional representatives in Canada and Austratlia with appointed Operation Director for each geographical location. We offer customized voice and web-based services to our clients all over the world. We specialize in for pay per performance based Inbound and Outbound telemarketing services. Our value added services include Help Desk, Lead generation, Technical support, Web site promotion, Email Marketing campaigns, Fax Broad Casting and Data entry.
Cosmecx facilities are equipped with latest call centre technologies like Teleworker, Media Gateway, Soft Phone, Predictive Dialer , ACD, IVR and Fax on Demand, Call Recording, Call Parking, Call Quews and Call Blending. Our Supervisor will do live monitoring with Call Barging.
It is now your one stop call centre for your Inbound and Outbound Telemarketing, Customer support, Help Desk, Lead Generation, Technical support, Web site promotion, Email Marketing campaigns, Fax Broad Casting and Data entry. Relax we are here for you !
Cosmecx Dedicated Inbound Call Center Solutions entail:
- Full integration of services delivers cost-effective inbound call center solutions
- Sophisticated data-capture capabilities
- Consolidated reporting to help you analyze your acquisition efforts
- Operationally-excellent processes ensure your customers' requests are handled efficiently
- Increased service levels and conversion rates to improve revenues
- Dedicated staff with experience in selling products in your industry
Our Services
Cosmecx's inbound call Centre offer communication services specifically designed to maximize the efficiency of your direct marketing efforts or to be a part of your technical support team. We work together with you as a partner building a strong, successful long-lasting relationship with your customers
The range of services in the Cosmecx Inbound Call Centre Services include:
Customer Service
Application / Claims processing
Subscription services
Reservations
Billing queries, etc.
Sales and Order Fulfillment
Order taking
Sales closures
Up-selling and Cross-selling
Technical Support/ Help desk
Troubleshooting for products and services
Inquiry Service
Product information requests
Dealer locator service
ATM / POS locator service, etc
More Inbound Call Center Service
Benefits of Inbound Call Centre Outsourcing
• Increased sales and profits
• Reduced costs per sale
• Maximum phone productivity
• Increased number of appointments
• Increased customer base
• Increased lead generation
• Higher number of qualified leads
• Higher number of closed sales
• Better customer retention
• More immediate feedback
• Better results through test marketing
• Increased market share
Quality
Cosmecx's Inbound services are therefore not just fast, they meet high standards. That's because quality control is a central part of what we do at our facilities. We constantly monitor the standards and policies the professionals at the facility work undertake, to make sure they keep pace with changing conditions.
This commitment to quality translates not only into timely and accurate work, but also into a value-added proactive approach to problem solving.
Why Cosmecx?
- Skilled, professional, customer support and technical service representatives
- Improved market coverage
- Faster ramp-up, launch, and roll-out of new campaigns
- Experience with programs similar to yours
- Rapid response to market conditions
- Account management expertise
- Enhanced reporting capabilities
- Market testing capabilities
