Infrastructure - MITEL IP-PBX
Cosmecx Business Solutions Contact Center is always in line with technology development in IP Communication Platform (IPC) being a division of an electronic oriented corporate.
Cosmecx had invested on the latest state-of-art “Canadian Made” original MITEL 3300MX Controller as their IPC backbone of voice operation and is geared to operate both outbound and inbound contact center on par with other BPO providers and contact centers of the world.
- 3300 IPC provides highly scalable feature-rich communications system designed to
support enterprise solutions from 10 to 65,000 users with the ability to cluster up to
250 controllers as a single system.
- Operating across virtually any LAN/WAN infrastructure, the 3300 ICP provides
seamless IP networking allowing for full feature transparency within distributed
environments by supporting networking standards such as Q.SIG, DPNSS, and MSDN.
- 8 Nos. E1/T1 connections per single controller and 2 Nos. of E1/T1 per single E1/T1
Card enables back-up links are built-in solutions.
- MITEL System Data Synchronization technology for sharing data among controllers, in
order to enable feature transparency across a cluster of controllers.
- Hardware redundancy and software resiliency delivering an incredibly robust solution
with Industry Standard SIP trunking and SIP line side support
- Over 500 telephony features embedded with Standard Unified Messaging, Auto-
attendant, ACD, WiFi and IP DECT Wireless
- Web-based user interface that allows for easy programming of desktop phones (Soft
Phones) and Hot Desk will allow users to change any extension to their own
- Industry standard APIs and support for third-party applications through MiSN Mitel
3300 CITELlink Gateway provides seamless integration with Nortel phones.
- Contact Center Enterprise Edition with Agent Portal, Screen Pops, ACD, IVR,
Intelligent Queue and Call Accounting and other features required by contact centers
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