Cosmecx is fast growing provider of high quality customer contact center services. We operate a customer contact centers with around 30 web-enabled workstations and expandable located at Colombo in Sri Lanka. At Cosmecx, we realize that at the center of every business is the customer. A true Sri Lankan based outsourcing company; we firmly believe that service delivery is more critical than customer acquisition. We are capable and our technology is par excellence.
Our key differentiators are our teams of professionals, a proven process transitioning methodology and facilities that beat world standards. We complement our strong global orientation with a thorough understanding of the Sri Lankan operating environment. We treat the customers with the touch of famous Sri Lankan Hospitality which is courteous and in friendly manner.
We allow your customers, or potential customers, to contact us in any manner and at any time that they choose. With, Cosmecx your customers have unlimited access to your products or services.
Our Value System
- Add value to customers' businesses
- Keep commitments and meet deadlines at any cost.
- Exceed customer expectations on all key performance metrics.
- We are committed to maintaining a work environment that encourages innovation, growth and fun.
- We will remain prudent and be responsible for our performance.
- We wish to build the ultimate human organization, with a sense of loyalty and high integrity.
Back office services
24/7 Customer believes in a holistic approach towards customer experience management. Cosmecx transcend the transaction-based approach to proactively carry out back office operations. This enables your organization to seamlessly deliver services to your customers. Under this, Our services cover credit card verifications, processing of transactions, accounts receivables, alerts for direct mail campaigns etc.
Our Key Purpose
- Providing customers with a dependable method of contact, through the channel of their choice, and a boulevard to have their questions answered in a professional manner.
- Improving brand image by providing service professionals who have access to accurate, up-to-date information and can assist customers with timely issue resolution.
- Capturing customer service information regarding areas of service issues and customer needs to be analyzed for adaptation into market opportunities.
- Integrating operations platforms, with the ability for work inter-flow between outsourced customer contact centers, other third party vendors and internal centers as necessary.
Call Center Services Provided By Cosmecx
Inbound Call center Services
We use and deploy the most refined call processing and telecom. Our call routing feature allows the system to instantly scrutinize available agents and route calls to the most suitably skilled agents. Our operating centers receive customer calls over dedicated international private leased circuits. We can handle calls relating to various products or processes across industries.
Outbound Call center Services
We have got a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call center operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.