Cosmecx inbound call centers offer solutions that integrate 24-7, personalized technical support services with advanced technologies for knowledge management and automated support. Today IT Help Desk has expanded to the integrated Service Desk. Sri Lanka has proven its capabilities in strategic call center technical support outsourcing, both onsite and offshore.
Cosmecx help desk provides a simple solution to businesses and organizations who want to improve their customer support. Software has been created that will automatically notify an individual that their request has been received and is being worked on. The software will literally track the customers request from start to completion and every step along the way.
Cosmecx provides customer solutions and support for:
- Troubleshooting calls
- Software problems
- Internet service problems
- Computer hardware problems
- Up-sell/cross-sell purchases
- Corporate helpdesk support
- Warranty or post-warranty support
Advantages of Cosmecx Technical Support:
- The Escalation Process
- Monthly reports with detailed encounter analysis
- Customer can remote control technicians PC for training purposes
- Customized database for customer tracking
- Technical supervisor on duty at all times
- Customized Interface Development.
- Customized Agent Training.
- Program Implementation & System Management.
- Weekly reports with summary activities
- File transfer and PC updating during a support session
- Remote control of customer PC without downloading software
- Multi-lingual support
Are you looking to outsource your inbound call support? Choosing the right call center is easy when you are prepared. Knowing what you want and communicating this upfront will go a long way toward a successful relationship with the outsource partner. When you choose the right company, the call center will act as your own sales department, integrating seamlessly and being transparent to your customers.
